Policies

Privacy Policy

Your privacy is important to us. It is Conquer's policy to respect your privacy regarding any information we may collect from you across our website, https://conquer.net.au, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 13 February 2020.

Cancellation Policy

At Conquer EST 2015 we understand emergency's happen and we will try to be as accommodating as possible to reschedule your appointment before cancelling it.

If a rescheduled appointment can be made for that day - we will endeavour to change the time for you. In the circumstance that the appointment needs to be cancelled, due to being unable to reschedule for that day, we will abide by following policy:

All appointments need to be scheduled directly through our email or business phone number (See details down below).
Subsequently, if a client has to cancel or reschedule any scheduled appointments, the client must contact the facility directly at least 24 hours in advance of the scheduled appointment.
If a client does not cancel or reschedule an appointment at least 24 hours in advance, Conquer EST 2015 reserves the right to charge the full fee that would normally be charged for that session.
All cancellations must be made 24 hours in advance to the business directly (By phone, text, email or in person- Not to the team members individually).

A BSB & Account Number needs to be kept on file in the unlikely circumstances that a session is cancelled less than 24 hours prior to the appointment. We will always notify you first before withdrawing any amount from your nominated account.

Membership Policy

TERMS & CONDITIONS

These terms and conditions are entered into by and between Conquer Fitness and You.

Services: The membership entitles the usage of All Conquer Fitness Gym facilities, classes and the equipment & services available. The membership is personal and cannot be shared.

Age Limit: The Member confirms that he/she is 18 years old or older. For persons under this age, exceptions are granted based on a written parental consent. 24/7 hour access is only available to Members 14 years and older.

Use of the Facilities: The facility shall be used for training purposes only. No other activity will be allowed, and violations will be sanctioned. For example, sleeping and lingering are not allowed. Consumption of alcohol, tobacco or illegal substances is not allowed. Working out under the influence is not allowed. Conducting business or paid services is not allowed.

Code of Conduct: The Member shall respect the behavioural and operating principles and follow them on all occasions.

This includes, but is not limited to:

• Wearing appropriate and clean clothes and shoes.

• Using a towel at every workout and leaving machines and surfaces clean after usage.

• Behaving in a friendly and respectful manner towards the other members in the gym as well as the staff.

Lockers for Personal Belongings: Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. Conquer Fitness Gym staff will open and empty lockers if the Member is not in the facility unless previously arranged.

Lost Property or Theft: Conquer Fitness does not take responsibility for loss or theft of any personal belongings.

Access & Security: Conquer Fitness is open 24/7 unless for very special reasons. The Member agrees to camera surveillance in the Conquer Fitness facilities. The Member guarantees to never let in another person into the Conquer Fitness premises that is not a member.

Suspension/Termination of Membership: If the Member behaves in a way that breaches the code of conduct, interferes or disturbs other members or staff, or that the management considers inappropriate, the membership can be suspended or terminated at management’s sole discretion. If the Member does not pay the membership fees, the membership can be suspended or terminated at management’s sole discretion. The payment duty remains until the original contract period ends.

Satisfaction Guarantee: During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.

Cancellation of membership: No fee is charged to cancel Direct Debit membership, but there will be no refund for days left within the month already paid for.

Sign-up Fees: There are no signup fees.

Price Changes: All prices are fixed for the duration of the contract. A price change can be implemented for the prolongation of a contract. In such cases the price change is communicated via management 1 months before the effective date.

Communication: Conquer fitness communicates via email/txt. Conquer fitness declines all responsibility if the email address/Phone number doesn’t exist/is wrong or for whatever reason emails/text message do not arrive to the Member.

Health: The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise. Conquer Fitness shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at Conquer Fitness, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a program and not for diagnostic purposes.

Social Media: By signing this waiver you give Conquer, each and everyone of the team members permission to use, photos, videos and any other promotional material and content that may feature you within.

Insurance: The Member confirms that he/she holds the necessary insurances to cover any accident or training incident. Conquer fitness shall not be subject to any claim, demand, or injury whatsoever with regard to the assessment of the Member’s health condition or for any injury arising out of the Member’s disability, impairment or ailment.

Liability: Each Member of Conquer Fitness shall be liable for any property damage and/or personal injury caused by the Member at the Conquer Fitness premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

Waiver of Liability: Any and all use of the Conquer Fitness shall be at Member’s own risk at all times. The Member shall not utilize the machines unless he/she knows the correct usage of the training device. Conquer Fitness shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the machines made available to the users.

Court of Jurisdiction and Applicable Law: These Terms and Conditions and all matters arising out of or relating to the access to the Member’s use of Conquer Fitness premises and training devices shall be governed by the substantive laws, without regards to principle of conflicts of laws thereof. Any controversy, claim or dispute between the Member and Conquer Fitness arising out of or relating to these Terms and Conditions and/or the Member’s use of Conquer Fitness premises and training devices shall be subject to the exclusive jurisdiction to the ordinary courts of the seat of the Company.

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